Frequently Asked Questions
Cleaning Service
What cleaning services do you offer?
We provide a wide range of professional services across Melbourne — including End of Lease Cleaning, Deep Cleaning, Post-Build Cleaning, Appliance Cleaning and Specialised Cleaning (mould removal, wall washing, pressure washing and more).
Do I need to be home during the clean?
Not at all — most of our clients provide access via key or lockbox. Our trusted team will take care of everything and notify you once the job’s done.
What’s included in your End of Lease Cleaning?
Our end of lease clean covers every room, surface and fitting — including oven, rangehood, skirting boards, cupboards, windows and bathroom sanitisation — to help you meet agent inspection standards.
How is a Deep Clean different from a regular clean?
A deep clean goes beyond surface dusting — we focus on built-up grime, corners, inside appliances and hard-to-reach areas that normal cleans often miss. Perfect for move-ins or seasonal resets.
Do you bring your own equipment and cleaning products?
Yes — we arrive fully equipped with professional tools, products and steam cleaners. You don’t need to supply anything unless you prefer we use your own products.
Do you use eco-friendly products?
We use safe, high-quality cleaning solutions for most areas. However, for ovens and BBQs we use stronger products to ensure full grease and carbon removal (eco options are available upon request).
How long will my clean take?
It depends on your home size and service type. For example:
- 1–2 bedroom homes: around 3–5 hours
- Larger homes or full end-of-lease cleans: 6–10 hours
We’ll confirm the expected duration with your quote.
Do you steam clean as part of your service?
Yes — we use high-temperature steam cleaning for sanitising bathrooms, tiles, appliances and surfaces. Steam naturally kills bacteria and removes odours without harsh chemicals.
Do you offer free quotes or fixed prices?
Yes, we offer free upfront quotes — either fixed or customised after a quick site or photo assessment, so you always know what to expect before we start.
Are you insured and police-checked?
Absolutely. Our entire team is police-checked, insured and professionally trained for your peace of mind. You can trust us to treat your home with care and respect.
Interior Painting Service
How long does an interior painting job usually take?
Most small homes or apartments can be completed in 1–3 days, depending on surface condition, preparation needs and number of coats. We’ll confirm your timeline during the quote.
Do I need to move furniture before painting?
We ask clients to clear smaller personal items. Our team can carefully move and cover furniture to protect it from paint and dust during the job.
What type of paint do you use?
We use premium, low-VOC paints from trusted brands like Dulux and Taubmans for a durable, clean finish that’s safe for your home.
Can you match my existing paint colour?
Absolutely. We can colour-match your current walls or help you choose a new palette that complements your home’s style and lighting.
Do you provide ceiling and trim painting?
Yes, we handle ceilings, trims, doors and window frames to ensure your space looks fresh and consistent throughout.
How do I prepare my home before painting?
It helps to remove wall décor, clear surfaces and vacuum lightly before we arrive. We’ll handle the rest — from prep to cleanup.
Do you provide a warranty for your painting work?
Yes, we provide a 12-month workmanship guarantee for peace of mind. If anything doesn’t look right after the job, we’ll make it right.
Concreting Service
What types of concreting do you offer?
We specialise in driveways, pathways, slabs, crossovers, patios and decorative finishes such as exposed aggregate and coloured concrete.
How long does concrete take to cure?
Concrete takes about 24–48 hours to set enough for light use and around 28 days to fully cure for maximum strength.
Can you remove or replace old concrete?
Yes. We handle demolition, preparation and pouring to ensure a smooth new surface that lasts.
Do you provide quotes that include materials and labour?
All our quotes include materials, labour and site preparation, unless otherwise specified. We’re transparent about costs before starting.
What finish options do you offer?
We offer plain, coloured, broom-finished, exposed aggregate and smooth float finishes, depending on your style and budget.
How do I maintain my new concrete surface?
We recommend sealing every 2–3 years, keeping it clean from oil or dirt and avoiding heavy loads in the first month after curing.
Are your concreters insured?
Yes — our team is fully insured and experienced in residential concreting across Melbourne, ensuring safe and professional work every time.
Carpentry & Home Repairs
What type of carpentry jobs do you take on?
Our carpenters handle a wide range of work — from fence repairs and decking to shelving, cabinetry, plaster patching and small home renovations. If it’s not listed, just ask!
Do you offer free quotes for carpentry and repairs?
Yes, we provide free quotes. In many cases, we can give an estimate online; for larger or detailed projects, we may arrange an on-site visit.
How soon can you start work after quoting?
Small repairs can usually be scheduled within a few days. Larger projects may require more notice, depending on scope and materials.
Do you supply materials, or should I provide them?
We can source and supply materials, or work with what you provide. This will always be detailed clearly in your quote.
Are your carpenters licensed and insured?
Yes — our carpentry team is fully insured, police-checked and highly experienced.
Lawn & Garden Care
Do you remove garden waste?
We can! if your green waste bin is full, we can arrange disposal for an additional fee.
Can you maintain my garden regularly?
Yes — we offer one-off garden tidies as well as ongoing maintenance (minimum monthly).
Do you bring your own equipment?
Yes — we bring all required lawn and garden tools to complete the job.
Can you handle large or overgrown gardens?
Yes — but larger or heavily overgrown properties may require extra time and charges, which we’ll confirm upfront.
Booking & Payment
How do I book a service?
Simply fill out our Book a Service or Request a Quote form online, or contact us via call, text or WhatsApp. We’ll confirm everything with you within 24 hours.
Do you require a deposit?
Yes. To secure your booking and lock in your service date, a deposit is required:
- Cleaning services: 20% deposit for bookings valued at $500 or more.
- Carpentry & repairs: 30% deposit for bookings valued at $1,000 or more.
The deposit ensures your time is reserved and will always be clearly stated in your quote.
What payment methods do you accept?
We accept PayID, EFTPOS and Afterpay for convenience.
Can I reschedule or cancel a booking?
Yes — we just ask for at least 24 hours’ notice to avoid a cancellation fee.
Do you service all Melbourne suburbs?
Yes — we cover Melbourne metro and surrounding suburbs. Travel fees may apply for areas outside the metro.
The Unforgettable Clean
Where is The Unforgettable Clean located?
We are proudly based in Malvern East, Victoria and service surrounding Melbourne suburbs.
What services does The Unforgettable Clean offer?
We provide a wide range of professional services, including:
- Cleaning Services: End-of-lease cleaning, deep cleaning, post-build cleaning, outdoor & garden care and regular home cleaning.
- Carpentry & Home Repairs: Decks, pergolas, fences, gates, shelving, storage, general home repairs and tailored carpentry projects.
Do you offer end-of-lease cleaning?
Yes, we specialise in end-of-lease cleaning with a bond-back guarantee. Our team delivers thorough results to ensure your property is spotless and ready for inspection.
Are you a family-owned business?
Yes, The Unforgettable Clean is a family-run business with a personal, professional touch. Our clients love that we treat every home as if it were our own.
Are you insured and qualified?
Yes, we are fully insured and our carpentry division is led by qualified and experienced tradesmen with over 8 years of expertise.
Why should I choose The Unforgettable Clean?
Clients choose us for our:
- Guaranteed workmanship and attention to detail
- Family-run, personal service
- Transparent pricing with no hidden fees
- Fully insured and professional team
- Trusted reputation in Melbourne
How do I get a quote?
You can request a free quote by:
- Visiting our website: theunforgettableclean.com.au
- Calling or message us directly on 0403 443 904
Do you offer custom projects?
Yes, we welcome custom carpentry projects and tailored cleaning requests. If you need something specific, just ask — we’re happy to design a solution around your needs.
What areas of Melbourne do you service?
We cover Malvern East and surrounding suburbs across Melbourne. For larger jobs, we can travel further upon request.