The Unforgettable Clean – Cleaning, Gardening & Home Repair Services

1. Introduction

At The Unforgettable Clean, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use and safeguard your details when you book our services, visit our website or interact with us.

2. Information We Collect

We may collect the following personal information:

• Name, phone number, email address and property address
  
• Service details (type of clean or repair requested)
  
• Payment details (processed securely through third-party providers like Square or Afterpay)
  
• Any additional information you choose to provide when contacting us
  

3. How We Use Your Information

We use your information to:

• Provide cleaning, gardening and repair services
  
• Issue quotes, invoices and receipts
  
• Confirm bookings and communicate with you
  
• Process payments securely
  
• Improve our services and customer experience
  
• Send updates, offers or promotions (only if you’ve opted in)
  

4. Sharing Your Information

We do not sell or trade your personal information. We may share it only with:

• Payment processors (e.g. Square, Afterpay) to complete transactions
  
• Real estate agents/property managers (with your permission) for key pick-up/drop-off or condition reports
  
• Service providers who assist us in running our business (e.g. IT support), under confidentiality obligations
  
• Where required by law or to protect our legal rights
  

5. Data Storage & Security

• All personal data is stored securely and accessed only by authorised staff.
  
• Payment details are not stored by us directly and are handled through secure third-party providers.
  
• We take reasonable steps to protect your data from misuse, loss or unauthorised access.
  

6. Your Rights

You have the right to:

• Request access to the personal information we hold about you
  
• Ask us to correct any inaccurate details
  
• Request that we delete your information (unless we are legally required to keep it)
  
• Opt out of receiving marketing communications at any time
  

7. Cookies & Website Data

Our website may use cookies to improve browsing experience and analyse website traffic. You can adjust your browser settings to refuse cookies if you prefer.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be published on our website.

9. Contact Us

If you have any questions about this Privacy Policy or how we handle your information, please contact us:

The Unforgettable Clean

📞0489 142 332