1. Services Provided

• We offer professional cleaning, carpentry, repairs and garden maintenance services.
• All services are delivered with care, professionalism and attention to detail.
• The scope of work will be confirmed with the client prior to commencement.

2. Quotes & Pricing

• All quotes are based on the information provided by the client.
• Additional charges may apply if extra tasks are required, or if the property’s condition differs from the description provided.
• Flat-rate pricing applies to average-sized homes in fair condition unless otherwise specified.

3. Booking & Availability

• Bookings are subject to availability.
• We reserve the right to reschedule due to unforeseen circumstances (e.g., illness, severe weather, emergencies).
• Carpentry & repairs may require site inspection before final confirmation.

4. Payments

• Payment is due on the day of service, upon completion, unless otherwise agreed in writing.
• A 20% deposit is required for cleaning services with a value of $500 or more.
• A 30% deposit is required for carpentry & repairs services valued at $1,000 or more.
• Deposits are non-refundable in the event of cancellation within 24 hours of service.
• We accept PayID, EFTPOS and Afterpay (where available).
• Late payments may incur additional fees.

5. Cancellations & Rescheduling

• Cancellations made less than 24 hours before the scheduled service may incur a cancellation fee of up to 50% of the quoted price.
• Rescheduling is subject to availability.

6. Client Responsibilities

• Clients must ensure safe and reasonable access to the property.
• Parking costs (if required) must be covered by the client.
• For cleaning, the property should have running water and electricity unless otherwise agreed.

7. Satisfaction Guarantee

• We stand by the quality of our services. If you are not satisfied, please notify us within 24 hours and we will address any reasonable concerns.

8. Gift Cards

• Valid for 3 years from the date of purchase.
• Redeemable for any service offered by The Unforgettable Clean.
• Non-refundable and cannot be exchanged for cash.
• If the service cost exceeds the gift card value, the balance must be paid by the recipient.
• If the service cost is less than the gift card value, the remaining balance will stay on the card for future use.
• Delivered digitally via email and must be presented at the time of booking.
• Lost or stolen gift cards cannot be replaced.

9. Liability

• While we take every precaution, we are not liable for pre-existing damage, wear and tear or fragile items not disclosed prior to service.
• For carpentry & repairs, warranty and materials will be discussed on a per-job basis.

10. Privacy

• All personal information collected is used solely for the purpose of providing services and will not be shared with third parties.